Crutchfield reviews

Outstanding: 9.5/10
310,545 customers have rated this store since 1996
Customer Certified
  • Address: 1 Crutchfield Park Charlottesville, VA, 22911, UNITED STATES
  • Tel: (800) 955-9091
  • Online:

Crutchfield is one of the nation's leading Internet and catalog retailers of consumer electronics. Since its founding in 1974, Crutchfield has been a respected authority on car and home entertainment products. The people who staff Crutchfield's call centers are noted for their high integrity, product knowledge, and technical expertise. To aid shoppers, the site offers enhanced product information, unique shopping tools, multi-angle photos, product comparison charts, a detailed list of exactly what's included in the manufacturer's box, and much more. All products on the website are offered with a money-back guarantee and all orders come with free tech support.

Ordering Methods

  • Online
  • Email
  • Phone (888) 955-6000
  • Toll Free (888) 955-6000

Special Features

  • Confidential by Customer Request
  • Live Customer Service Rep.
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • Guaranteed Security

Delivery Methods

  • Priority Next Day Air
  • Standard Next Day Air
  • First Class Air (2-3 days)
  • Standard Ground

Payment Methods

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa
  • Personal Check
  • Other Optima, Western Union Quick Collect, PayPal

Crutchfield ratings


  • Overall rating
    9.5 /10
  • Would shop here again
    9.4 /10
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Shopping experience

  • Ease of finding what you’re looking for
    9.3 /10
  • Product selection
    9.3 /10
  • Clarity of product information
    9.3 /10
  • Product availability
    9.6 /10
  • Prices relative to other online retailers
    8.8 /10
  • Design of site
    9.2 /10
  • Shipping charges
    9.3 /10
  • Variety of shipping options
    9.1 /10
  • Charges stated clearly
    9.6 /10
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After order has been received

  • Order tracking
    9.7 /10
  • On time delivery
    9.7 /10
  • Customer support
    9.5 /10
  • Product met expectation
    9.3 /10

Customer reviews for Crutchfield

  • 10/10 Review by: hancy

    easy, trustable

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  • 10/10 Review by: Verified customer

    you guys rock

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  • 10/10 Review by: Nh3junkie

    Love it

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  • 10/10 Review by: Andy

    I finally got my act together to call Crutchfield, and was again delighted by the entire experience. Tim hung out with me on the phone until we came up with a perfect system that met my needs, and was plenty, but not too much.

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  • 10/10 Review by: Liz

    I always joke that I'm an 18yr old boy at heart because my whole life I've always loved cars, and music.... so what's better than an awesome car stereo!? In my mid-20's I FINALLY purchased my first system, and my Kenwood deck came from Crutchfield...

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  • 5/10 Review by: kryptkeeper

    they called and had a question about the debit card I used. I don't know why it was valid and authorized.

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  • 10/10 Review by: Mark Myers

    Great selection of equipment and knowledge of

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  • 10/10 Review by: Maimu

    Crutchfield has been wonderful in my experience for the past 25 years. Their products, tech support and customer service are exceptional!

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  • 10/10 Review by: Bob

    Always Great buying from Crutchfield

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  • 9/10 Review by: Verified customer

    Carson deserves a raise!!!!

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